Highlights
Innovative solutions, trusted partner, leading EHR solutions.
Description
Job Summary
pQualifacts is seeking a Technical Support Engineer to join our growing team. This role involves diagnosing and resolving technical issues in behavioral health software, requiring strong analytical skills and attention to detail.
Responsibilities
- Perform technical triage on reported issues using healthy skepticism and evidence-based approaches.
- Analyze and reproduce issues in lower or production-like environments to identify root causes.
- Document detailed investigation notes for effective handoff to other teams.
Required Skills
- Web application debugging
- SQL database knowledge
- ASP.NET proficiency
- Code analysis skills
- Ai-powered development tools
Required Skills Explained
- Understanding of web application code and database logic for analysis and debugging
- Familiarity with relational data concepts and SQL queries
- Ability to reason about how frontend actions affect backend state
- Proficiency in using AI-powered development assistants like GitHub Copilot or Microsoft Copilot
Who is this for
pThis position is ideal for individuals with a passion for technology and a desire to make a difference in the lives of those receiving behavioral health services. A background in software engineering or related field is preferred.
Why This Job is a Good Opportunity
ulliTo work for a leading provider of behavioral health software and SaaS solutionsliPotential to be part of a team that supports non-profit CCBHCs, as well as large enterprise and small business providersliThe opportunity to be recognized in the Best in KLAS: Software and Services report with top-ranked Behavioral Health EHR solutionsliCollaborative environment fostering innovation and trust
Interview Preparation Tips
- Familiarize yourself with web application architecture, particularly ASP.NET, SQL Server, and Classic ASP.
- Practice explaining technical issues clearly in writing and discussion.
- Prepare examples of how you have used AI tools to solve complex problems or optimize code.
- Research the behavioral health market and Qualifacts' solutions to show your interest in the company's mission.
Career Growth in This Role
pThe role offers opportunities for growth as it requires a deep understanding of software systems. With experience, one can advance into roles such as Senior Technical Investigator or even move into leadership positions within technical support and development teams. The exposure to various technologies and the ability to work on large-scale applications also open doors to specialized areas like DevOps or product management.
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Skills
Frequently Asked Questions
What kind of experience is required for this role?We are looking for candidates with 0-1 years of experience in software engineering, QA/automation, or production support.
Is remote work an option for this position?No, this is an onsite position based in Vadodara. Remote applicants will not be considered.
What are the key qualifications for this role?Strong curiosity, attention to detail, and experience with web applications, SQL, and ASP.NET are essential.
