Game Tester Freshers Walk-in Drive - GlobalStep Pune

Salary

3-5 LPA

Location

Remote

Highlights

Dynamic Chat Support Executive role, handling customer queries, providing accurate information, resolving issues, ensuring high satisfaction.

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Description

Are you a skilled communicator with a passion for customer service? Join our dynamic team as a Chat Support Executive. In this role, you will handle customer queries through live chat, providing accurate information and resolving issues efficiently to ensure high levels of customer satisfaction.

Your Responsibilities:

• Respond to customer inquiries in real-time with professionalism and efficiency
• Provide detailed and accurate information about our products and services
• Resolve customer complaints, escalate complex issues as needed, and offer effective solutions
• Maintain thorough records of all customer interactions for future reference
• Adhere to company guidelines, processes, and quality standards at all times

We are seeking candidates with excellent communication skills, the ability to handle multiple chats simultaneously, and basic computer proficiency in MS Office and CRM tools. A strong problem-solving mindset and a customer-centric approach are key to excelling in this role.

Eligible candidates should have at least a 12th pass qualification, with a preference for graduates. Freshers and experienced professionals are encouraged to apply. You will need to be flexible and willing to work in rotational shifts across five working days per week.

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Skills

Excellent-written-and-verbal-communication Strong-problem-solving-skills Handling-multiple-chats-simultaneously Basic-computer-knowledge-(MS-Office,-CRM-tools) Interpersonal-skills Customer-focused-mindset Adherence-to-company-guidelines Efficient-issue-resolution