Highlights
Customer engagement, relationship building, product knowledge, sales presentations, market research
Description
At Infinity Freight Services India, we are seeking a dynamic and experienced Inside Sales Executive to join our growing team based in Mumbai. This role is pivotal in driving customer engagement, relationship building, and sales growth within the freight forwarding sector.
The ideal candidate will be responsible for initiating and maintaining communication with potential customers through various digital channels. They will play a crucial role in understanding customer shipping needs, negotiating rates, and fostering long-term partnerships. With a strong emphasis on client relationship management (CRM) tools, you will develop compelling sales presentations to showcase our freight forwarding solutions and stay updated with industry trends.
Key responsibilities include:
- Customer Engagement: Initiate and maintain regular communication through phone calls, emails, and digital channels. Provide relevant information about freight forwarding services and negotiate rates for profitability.
- Relationship Building: Build strong relationships with clients to understand their business requirements and identify opportunities for upselling additional logistics services.
- Product Knowledge: Stay informed on industry trends, shipping regulations, and company service offerings. Communicate the features and benefits of our solutions effectively.
- Sales Presentations: Develop and deliver persuasive presentations to potential clients, highlighting our capabilities and value proposition.
- CRM Utilization: Manage customer interactions using CRM tools, update profiles, and track sales activities. Generate reports for management review.
- Market Research: Stay informed about market trends, competitor activities, and industry changes. Provide feedback to the management team on potential business opportunities.
- Problem Resolution: Address customer issues promptly and collaborate with relevant departments to ensure high levels of satisfaction.
The role requires a Bachelor's degree in Business or Logistics (preferred) along with proven experience in inside sales within the freight forwarding industry. Strong communication, negotiation skills, and familiarity with CRM tools are essential. Join us at Infinity Freight Services India where we blend advanced technology with personal touch to offer exceptional logistics solutions.
Skills
