Highlights
Join the MSO team in Mumbai for seamless client service support with cross-team collaboration and global coverage.
Description
Are you passionate about operational excellence and cross-team collaboration? Join MSCI's Managed Service Operations team in Mumbai as an Associate-level Managed Service Operations specialist. In this role, you will play a crucial part in ensuring the seamless delivery of managed services to our clients across various time zones. Your responsibilities include monitoring client workflows, troubleshooting issues, and maintaining high-quality service standards.
As an integral member of the MSO team, you will collaborate closely with global teams based in Monterrey, Manila, and Mumbai, contributing to a follow-the-sun operating model that ensures 24/7 support. You will utilize advanced monitoring tools and ticketing systems like Salesforce, JIRA, or ServiceNow to manage operational cases, create clear communications for incident handling, and assist in the transition of new client workflows.
Key responsibilities include:
- Maintaining accurate documentation and adhering to SLAs and internal standards
- Investigating job alerts and coordinating with relevant teams as needed
- Managing operational cases using ticketing tools and ensuring timely closure
- Creating clear communications for incidents, delays, or reruns following MSO procedures
- Supporting the global transition of new client workflows into MSO operations
- Validating that MSO is ready to support new or changed workflows during UAT and production release activities
Your skills should include a Bachelor's degree in computer science, engineering, or a related field, with 0-3 years of experience in operations, application support, or client services. Proficiency in monitoring dashboards, ticketing tools like Salesforce, JIRA, or ServiceNow is essential.
At MSCI, you will be part of a vibrant community of professionals committed to innovation and delivering high-quality service. We offer comprehensive benefits, flexible working arrangements, and opportunities for professional growth through our Global Orientation program and Learning@MSCI platform.
Skills
