Highlights
Remote work flexibility, generous vacation policy, comprehensive training programs
Description
Job Summary
pWe are seeking a highly motivated Associate Product Support Engineer to join our growing team. This role involves diagnosing and resolving technical issues related to Atlassian products in the Atlassian landscape, working closely with senior engineers and cross-functional teams.
Responsibilities
- Diagnose and resolve technical problems associated with Appfire Apps and Atlassian products.
- Provide L1/L2 level technical support to customers.
- Research, diagnose, and troubleshoot customer-reported issues under guidance from senior engineers.
- Take ownership of customer issues and drive them through to resolution.
Required Skills
- Strong analytical skills
- Problem-solving abilities
- Excellent communication skills
- Familiarity with Atlassian products
- Technical support experience
Required Skills Explained
- Strong analytical and problem-solving skills to identify and resolve customer issues.
- Excellent verbal and written communication skills for effective interaction with customers and colleagues.
- Familiarity with enterprise tools or ticketing systems such as Jira Service Management and CRM tools is beneficial.
Who is this for
pThis role is ideal for individuals who thrive in a team environment and enjoy solving complex technical problems. Flexibility to work shifts and weekend rotations is required.
Why This Job is a Good Opportunity
ulliOpportunity to work in a remote-first environment, choosing your own workspace and schedule.liPotential for rapid career growth through access to training programs, leadership development, and internal mobility.liJoin a company that values its employees' well-being with flexible time off policies and comprehensive medical insurance coverage.
Interview Preparation Tips
- PRACTICE TROUBLESHOOTING: Familiarize yourself with common technical issues in Atlassian products like Jira and Confluence, and how they are typically resolved.
- COMMUNICATION SKILLS: Prepare examples of how you have effectively communicated complex technical information to non-technical stakeholders or customers.
- PRACTICE UNDER PRESSURE: Simulate a customer support scenario where you need to explain a solution clearly under time constraints.
Career Growth in This Role
pThe role of an Associate Product Support Engineer at Appfire offers ample opportunities for professional growth. You will have the chance to work closely with senior engineers and participate in cross-functional teams, which can provide valuable insights into different areas of product development. The company’s internal mobility program supports career advancement, allowing you to explore new roles within the organization as your skills evolve.pAdditionally, continuous learning is encouraged through access to online training platforms and facilitated training sessions. This ensures that you stay updated with the latest technology trends and best practices in the industry.
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Skills
Frequently Asked Questions
What kind of experience is preferred for this role?0-1 years of L1/L2 technical support experience is preferred, but not required.
Is this position fully remote?Yes, we offer flexibility to work from home or our offices in Noida, with a remote working allowance.
What kind of training and development opportunities are available?Access to comprehensive training videos, facilitated training programs, and leadership initiatives.
