Highlights
Expert technical support, global collaboration, product training, travel opportunities.
Description
Job Summary
pAn Application Engineer at Ingersoll Rand is tasked with providing technical support for customers and sales teams. This role involves serving as the primary technical expert, managing relationships with large OEM customers, collaborating with cross-functional teams to address customer needs, and developing product training.
Responsibilities
- Serve as the primary technical expert in assisting customers with product selection, specifications, and compatibility.
- Manage relationships with large OEM customers, including communication and engineering support.
- Collaborate with sales, manufacturing, engineering, and supply chain teams to address customer needs.
- Travel to onsite customer visits and trade shows as needed.
- Provide pricing recommendations based on manufacturing cost, market dynamics, and internal guidelines.
- Share potential product ideas for roadmapping considerations.
- Liaise with other functional teams to resolve product performance and quality issues.
- Develop and deliver product training for commercial team members.
- Manage application engineering projects according to process.
Required Skills
- Technical support experience
- Cross-functional collaboration
- Product knowledge and specifications
- Customer relationship management
- Problem-solving abilities
Required Skills Explained
- Experience supporting commercial operations, including working with sales and customers to understand their needs.
- Demonstrated ability to work effectively across multiple functions and in a global environment.
- Expertise in capturing customer requirements and translating them into actionable recommendations.
- Proficiency in using Microsoft Office tools such as Word, Excel, and PowerPoint for documentation and presentations.
- Strong verbal and written communication skills essential for interacting with customers and internal teams.
Who is this for
pThis role suits individuals with a strong background in technical support, customer relations, and cross-functional teamwork. Ideal candidates are detail-oriented and possess excellent communication skills.
Why This Job is a Good Opportunity
ulliThe role offers a chance to work in an innovative environment with cutting-edge technology in the Life Sciences industry.liA unique opportunity to contribute directly to customer success and drive business growth through technical expertise.liAccess to stock options as part of the Employee Ownership Program, aligning individual and company goals.liDiverse team environment that fosters innovation and collaboration with global partners.
Interview Preparation Tips
- Review product documentation thoroughly, including data sheets, drawings, and specifications.
- PRACTICE answering common technical questions related to microfluidics in Life Sciences and sales support scenarios.
- Prepare examples of how you have effectively worked cross-functionally in past roles.
- Educate yourself on Ingersoll Rand's products and solutions to demonstrate knowledge during the interview.
Career Growth in This Role
pThis position is ideal for those seeking a career in technical sales support with opportunities to advance into more leadership or product management roles. The role provides a solid foundation for developing expertise in microfluidics, customer relationship management, and cross-functional collaboration.pWith experience gained from this role, professionals can explore specializations such as project management, demand generation, or even move into senior sales positions within the company or similar industries.
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Skills
Frequently Asked Questions
What kind of training will be provided?New hires receive comprehensive onboarding and ongoing professional development through LinkedIn Learning.
Is travel required for this role?Yes, occasional travel to customer sites and trade shows is necessary.
What kind of product knowledge will I gain?You'll develop deep expertise in microfluidics and life sciences applications through hands-on experience.
