Highlights
L1/L2 Support, ITIL Processes, SolarWinds Monitoring
Description
Job Summary
pWe are seeking an Application and Infrastructure Support Engineer to join our team at Cimpress Technology. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. This role involves providing L1/L2 support for application and infrastructure issues, monitoring systems, and maintaining technical documentation.
Responsibilities
- Monitor systems and coordinate issue resolution
- Follow up with teams throughout the issue resolution process
- Communicate with stakeholders until issues are resolved
- Optimize processes to prevent future issues
- Maintain and update technical documentation and SOPs
- Analyze transactions and logs for transaction settlements
- Collaborate across teams to maintain system stability and performance
Required Skills
- SolarWinds monitoring tools
- New Relic application performance management
- Oracle, MongoDB, SQL databases
- ITIL processes (Incident, problem, and change management)
- Python for automation
Required Skills Explained
- Basic understanding of operating systems
- Knowledge of SolarWinds and New Relic for monitoring systems
- Familiarity with databases such as Oracle, MongoDB, and SQL
- Ability to work with technical documentation and Standard Operating Procedures (SOPs)
- Experience in providing L1/L2 application support
- Understanding of ITIL processes including Incident Management, Problem Management, and Change Management
Who is this for
pThis role is ideal for engineering or computer science graduates who enjoy non-coding technical support. The candidate should have a strong analytical mindset, be detail-oriented, and possess excellent communication skills to interact with various teams and stakeholders.
Why This Job is a Good Opportunity
ulliOpportunity to work with cutting-edge technology and contribute to global innovationliBroad exposure to different IT areas such as server administration, network management, and database operationsliFlexible working hours including night and weekend shiftsliRemote-first working model offering flexibility and autonomyliPotential for career growth in a supportive environment that values continuous learning
Interview Preparation Tips
- Research Cimpress's technology stack, particularly SolarWinds, New Relic, Oracle, MongoDB, and SQL
- Prepare examples of how you have handled critical issues or resolved problems proactively in previous roles
- PRACTICE your communication skills as you will be interacting with various teams and stakeholders
- Familiarize yourself with ITIL processes to demonstrate your understanding of incident management, problem solving, and change management
Career Growth in This Role
pAs an L1/L2 application and infrastructure support specialist at Cimpress, you can expect opportunities for growth within the IT operations team. You may progress to a senior support role or move into more specialized areas such as database administration or network engineering. The company's focus on innovation and continuous improvement offers avenues for learning new technologies and taking on greater responsibilities.pFurther career advancement could include management roles, where you can lead a team of support specialists and contribute to the overall strategy and development of IT operations processes within Cimpress's mass customization platform.
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Skills
Frequently Asked Questions
What kind of support does this role provide?This role provides L1/L2 application and infrastructure support, including monitoring systems, coordinating issue resolution, and maintaining technical documentation.
Is this a remote position?Yes, this is a remote-first position with the ability to work from home or in collaboration spaces when it's safe and necessary.
What technical skills are required for this role?Required skills include SolarWinds monitoring tools, New Relic application performance management, Oracle, MongoDB, SQL databases, and ITIL processes.
