Highlights
Telephonic interviewing, customer engagement, data accuracy, market research tools.
Description
Job Summary
pThis role involves conducting telephonic interviews with senior professionals including C-level executives, Directors, and Managers. You will ensure adherence to survey scripts, skip logic, and quality guidelines while maintaining high call etiquette.
Responsibilities
- Conduct telephonic interviews with respondents as per project requirements.
- Adhere to survey scripts and quality guidelines.
- Maintain daily and project-level interview targets.
- Handle respondent queries professionally.
- Record responses accurately in real time during calls.
Required Skills
- Strong communication skills
- Proficiency in English language
- Experience with CRM systems
- Professional call handling techniques
- Rigorous attention to detail
Required Skills Explained
- Proficiency in the English language, both spoken and written
- Clear voice, neutral accent, and strong listening skills
- Strong interpersonal and communication skills
- Ability to build rapport with senior-level respondents
- Highly energetic, self-motivated, and target-driven approach
- Ability to work in rotational shifts
Who is this for
pThis position is ideal for individuals who are passionate about primary research and enjoy interacting with senior professionals. Experience in telephonic interviewing or data collection is preferred.
Why This Job is a Good Opportunity
ulliPotential for growth within the research and data analysis sectorliOpportunity to interact with high-level professionals across various industriesliDiverse projects that provide exposure to different sectors and market trendsliVariety in work shifts offering flexibility in personal scheduling
Interview Preparation Tips
- Practice your communication skills, focusing on clear and concise speech.
- Prepare examples of how you have built rapport with clients or colleagues in the past.
- Familiarize yourself with common survey scripts and skip logic to ensure smooth interviews.
- Educate yourself about market research tools and techniques relevant to this role.
Career Growth in This Role
pThe role of a telephonic interviewer provides a solid foundation for those interested in advancing into more specialized positions within the research industry. With experience, candidates can transition into roles such as data analysts or primary research coordinators. Additionally, strong performance may lead to opportunities for client management and project leadership.pThis position also offers valuable networking opportunities with industry leaders, which could open doors to mentorship and professional collaborations in the future.
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Skills
Frequently Asked Questions
What are the daily targets for this role?Daily interview targets vary based on project requirements but typically include a mix of C-level executives, Directors, and Managers.
Is experience in telephonic interviewing necessary?Prior experience in telephonic interviewing or data collection is preferred but not mandatory. Training will be provided for the right candidate.
What are the shift timings like?Shifts are rotational, including day and evening hours to accommodate different time zones and project requirements.
