Highlights
Expert technical support, dynamic environment, flexible schedule options
Description
Job Summary
pRippling is seeking a Customer Support Engineer to join our dedicated team. This role involves troubleshooting technical issues, providing expert advice on product usage, and supporting customers with data integration needs.
Responsibilities
- Troubleshoot developer questions via email or chat regarding API authentication and integration
- Help customers design schemas and support development of analytics and applications
- Support both Rippling-managed and custom data connectors
- Provide technical guidance to optimize customer product usage
- Gather customer feedback and collaborate with Product and Engineering teams for improvements
Required Skills
- SQL proficiency
- Experience with Tableau or similar BI tools
- Knowledge of REST APIs
- Data warehousing fundamentals
- Strong communication skills in a technical environment
Required Skills Explained
- Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python
- Experience building or troubleshooting REST APIs
- Understanding of Data Warehousing fundamentals and concepts
- Good understanding of ETL processes
- Excellent communication skills, both written and verbal
- Flexibility with changing job duties and responsibilities
Who is this for
pThis role suits individuals who are detail-oriented, have strong problem-solving skills, and enjoy working in a fast-paced, customer-centric environment. Ideal candidates will thrive in a high-ambiguity setting.
Why This Job is a Good Opportunity
ulliWork in a fast-paced environment where you can contribute to the success of businesses globally.liJoin a team committed to customer satisfaction and continuous improvement, fostering a collaborative work culture.
liBe part of a company recognized as one of America's best startup employers by Forbes.
Interview Preparation Tips
- Review SQL, Tableau, and programming languages like Python or Javascript to demonstrate your proficiency.
- Prepare examples of how you have resolved complex technical issues in the past.
- Be ready to discuss your understanding of Data Warehousing fundamentals and ETL processes.
- Showcase your ability to work effectively under time constraints and manage unexpected deadlines.
Career Growth in This Role
pThe Customer Support role at Rippling offers excellent opportunities for career growth. You can advance to higher positions within the support team, such as Technical Lead or Manager. Additionally, with experience and a strong performance record, you may have the chance to transition into product development roles or even take on leadership positions in customer success.pRippling values innovation and continuous learning, providing ongoing training programs that help employees stay updated with new technologies and methodologies. This makes it an ideal environment for career progression and skill enhancement.
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Skills
Frequently Asked Questions
What kind of technical experience is required?Candidates should have strong proficiency in SQL, Tableau or similar BI tools, and REST APIs.
Is customer support experience necessary?Yes, 1-4 years of customer support experience in a Technical Support domain is preferred.
Can I work night shifts if needed?Flexible shift options are available including night shifts from 6:30 PM IST to 7:00 AM IST (any 9-hour shift).
