Highlights
AI & Automation Developer with focus on intelligent workflows, ML models, and cross-functional collaboration.
Description
Job Summary
pThis role involves designing, developing, and implementing AI and automation solutions for IT and business processes. You will work with scripting languages like Python and automation platforms such as ServiceNow to create reusable scripts and workflows. Additionally, you'll integrate advanced capabilities into automation systems and develop machine learning models to enhance operational efficiency.
Responsibilities
- Design, develop, and implement AI & automation solutions for IT / Biz processes
- Develop and maintain reusable repository of automation scripts and workflows using scripting languages (e.g., Python, PowerShell or RPA) and automation platforms (e.g., ServiceNow)
- Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent automation, predictive analytics, self-healing systems, AI Agents & Copilots
- Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments
- Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance
- Collaborate with IT operations teams to identify automation opportunities and prioritize projects based on business impact
- Contribute to the development of internal automation tools and frameworks
- Contribute to AI/Gen AI Microapps development in external OEM Marketplace (ServiceNOW, GCP, Azure, AWS)
- Troubleshoot and resolve issues related to automation systems and AI models
- Document automation processes, code, and models clearly and concisely
- Evaluate a variety of open-source & OEM technologies and tools for the best solution
- Undertake designated skill/knowledge development of the organization including training of next level team members
Required Skills
- Data Analysis
- Machine Learning Models
- Automation Scripting
- Python Programming
- ServiceNow Experience
Required Skills Explained
- Python or other scripting languages such as PowerShell
- Automation platforms like ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform
- Machine learning and AI capabilities including anomaly detection, predictive maintenance, and capacity planning
- Data cleaning, feature engineering, and data analysis skills
- Collaboration with IT operations teams to identify automation opportunities
- Development of internal automation tools and frameworks
- Azure, AWS, or GCP for AI/Gen AI Microapps development
Who is this for
pThis role is ideal for experienced professionals who have a strong background in AI, automation, and machine learning. You should be skilled in developing and maintaining automation scripts using Python and other relevant technologies. A passion for solving complex IT challenges through innovative solutions is essential.
Why This Job is a Good Opportunity
ulliTo work on cutting-edge technology that impacts IT and business processes directlyliPotential to contribute significantly to automation efforts in large enterprisesliOpportunity to develop and train machine learning models for critical tasks like predictive maintenanceliEngage with a variety of technologies, from scripting languages to advanced AI solutionsliCareer growth through contributions to internal tool development and external marketplace projects
Interview Preparation Tips
- Review common automation tools such as ServiceNow, Ansible, and Terraform
- Prepare examples of how you have implemented machine learning models in a previous role
- Be ready to discuss your experience with large datasets and data cleaning techniques
- PRACTICE coding challenges related to scripting languages and AI solutions
- Discuss any relevant projects or contributions to open source technologies
Career Growth in This Role
pCareer growth in this role can be extensive, especially with the increasing demand for automation and AI. You could move into more senior positions focusing on leading larger teams or even venture into specialized areas such as machine learning engineering or cloud architecture. Additionally, opportunities to contribute to external OEM marketplaces like ServiceNOW, GCP, Azure, and AWS can lead to recognition within the industry.pThe ability to mentor junior team members and drive organizational skill development is also a significant pathway for advancement. As you develop expertise in AI/Gen AI Microapps, you may find yourself taking on more strategic roles that involve system design and high-level decision-making.
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Skills
Frequently Asked Questions
What qualifications are needed for this role?Candidates should have a strong background in AI, automation, and machine learning with experience in Python programming and ServiceNow.
How does the company support skill development?The organization provides opportunities for continuous learning and training to enhance your skills, including knowledge transfer sessions with next-level team members.
What kind of automation tools will I be working with?You’ll work with a variety of tools such as Python, PowerShell, RPA platforms, and automation platforms like ServiceNow, MS System Center, and Opentext Automation Center.
