Highlights
Work on groundbreaking GenAI projects, join a global team, and have access to extensive training.
Description
Job Summary
pJoin Nextiva as an AI Implementation Engineer to redefine the future of customer experiences. Drive innovative solutions, design high-quality conversational agents, and manage end-to-end AI-driven projects for global clients.
Responsibilities
- Design, build, and optimize AI agents using advanced prompt engineering techniques.
- Work with customers to understand their needs and translate them into technical implementation plans.
- Integrate agents with customer tools and APIs, ensuring seamless integration and optimal performance.
- Create structured workflows and decision trees for AI agent behavior.
- Provide ongoing support and optimization to ensure successful adoption of AI solutions.
Required Skills
- Ai Prompt Engineering
- Customer Success
- Data Handling
- Technical Documentation
- Python Programming
Required Skills Explained
- Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field.
- 1+ years of experience in AI product implementation, customer success engineering, or technical support roles.
- Excellent spoken and written English to explain technical and AI-driven processes to non-technical audiences.
- Strong hands-on experience with LLMs (GPT-4o, Gemini, Claude, etc.) for building agents and prompts.
- Solid understanding of Generative AI concepts, prompt engineering, and workflow design.
- BASIC knowledge of Python, APIs, and SaaS tools.
Who is this for
pPassionate and detail-oriented individuals with a strong background in AI implementation, customer success engineering, or technical support. Ideal candidates are those who thrive in a fast-paced environment and enjoy working on cutting-edge technologies.
Why This Job is a Good Opportunity
ulliOpportunity to work on cutting-edge GenAI implementations for global customers.liGrowth path into AI Solutions Engineering, Product Specialist, or Customer Success Leadership roles.liCollaborative and autonomous team environment with the potential for meaningful impact.
Interview Preparation Tips
- Research Nextiva’s platform and current initiatives to understand how you can contribute.
- PRACTICE explaining complex technical concepts in simple terms, as you will need to communicate effectively with non-technical customers.
- Familiarize yourself with LLMs (GPT-4o, Gemini, Claude) and how they are used in AI agent implementation.
Career Growth in This Role
pThis role serves as a growth path into AI Solutions Engineering, Product Specialist opportunities, or Customer Success Leadership. You will have the opportunity to work closely with product teams to improve platform features based on customer feedback. Additionally, you can advance your career by developing deeper technical skills and taking on more leadership roles within the company.
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Skills
Frequently Asked Questions
What kind of LLMs do you use?We work with advanced models like GPT-4o, Gemini, Claude, and Llama.
Is this role suitable for night shift workers?Yes, the position requires working night shifts (7:00 PM - 3:00 AM IST) to collaborate with global teams.
What benefits are included in the package?Comprehensive medical insurance, group term and accident insurance, work-life balance leaves, and a growth-focused environment.
