Highlights
Enhance health outcomes through compassionate customer support, work with state-of-the-art technology, and enjoy comprehensive benefits.
Description
Job Summary
pJoin Optum as a Customer Support Representative where you will play a crucial role in improving health outcomes by providing expert and compassionate customer service support. You will handle chat-based inquiries, secure emails, and engage with customers through various digital platforms to ensure they receive the care and information they need.
Responsibilities
- Respond to daily chat messages from customers seeking information about their health benefits.
- Support secure email inquiries efficiently and effectively.
- Communicate in a conversational, engaging manner online while maintaining professionalism.
- Type at a reasonable pace (30-35 WPM).
- Provide product information using service engagement skills and resources.
Required Skills
- Strong written communication skills
- Familiarity with digital platforms and tools
- Attention to detail and quality focus
- Excellent interpersonal skills
- Patient and empathetic demeanor
Required Skills Explained
- General knowledge of computers and business operations
- Solid keyboard skills and experience using helpdesk, ordering or CRM software
- Success in highly automated environment
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications skills - verbal and written
- Proven ability to communicate articulately and credibly
- Demonstrated ability to achieve service goals
- Demonstrated self-motivation
Who is this for
pThis position is ideal for individuals who are passionate about healthcare, have excellent communication skills, and enjoy working in a fast-paced environment. You should be comfortable using digital tools and thrive in a customer-centric role.
Why This Job is a Good Opportunity
ulliOpportunity to directly impact health outcomes by helping people navigate their healthcare benefits.liJoin a culture guided by inclusion and offering comprehensive benefits and career development opportunities.liFlexible work schedule, including night shifts, weekends, and holidays as required, providing diverse work experiences.
Interview Preparation Tips
- Practice your communication skills, focusing on clarity, conciseness, and empathy in a conversational manner.
- Familiarize yourself with health care terminology and benefits plans to better assist customers.
- Prepare examples of how you have successfully communicated complex information or resolved customer issues in the past.
Career Growth in This Role
pThis role offers opportunities for growth within a dynamic organization. As an associate, you can develop your customer service and communication skills further, which are highly transferable across various industries. Additionally, the company encourages professional development through training programs and mentorship, providing pathways to advance into leadership roles or specialize in more advanced customer support functions.
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Skills
Frequently Asked Questions
What kind of communication skills are required for this role?Strong written communication skills, ability to engage customers online in a professional yet conversational manner.
Is experience with healthcare knowledge necessary?While not mandatory, prior experience in the healthcare or insurance environment can be advantageous.
What kind of benefits are offered to employees?Comprehensive benefits including health insurance, retirement plans, and career development opportunities.
