Highlights
Opportunity to work on complex system performance issues, collaborate with various teams, and drive operational excellence.
Description
Job Summary
pThis role involves analyzing system performance to ensure optimal processing efficiency. You will collaborate with IT and Application Support teams, develop software packages for performance analysis, and create analytical reports. Responsibilities include problem determination, executing corrective actions, providing operational support during conversions, and maintaining communication with internal/external clients.
Responsibilities
- Analyze system and batch performance to identify issues.
- Develop and administer software packages for performance analysis.
- Create and maintain analytical reports used by technical and business owners.
- Support Business Continuity activities and operational conversions.
- Liaise with internal/external clients to communicate critical information.
- Ensure all change activities are planned, authorized, and executed correctly.
Required Skills
- CA Suite Expertise
- Mainframe Experience
- BMC Software Knowledge
- Data Analysis Techniques
- SQL Database Management
Required Skills Explained
- Problem Determination and Analysis: The ability to identify issues, assess their impact, and implement corrective actions.
- IT Technical Support Experience: Proficiency in working with IT technical teams to resolve processing issues efficiently.
- Software Administration: Expertise in managing multiple software packages involved in system performance analysis.
- Bug Resolution: Skilled at resolving bugs and ensuring system performance optimization.
- Communication Skills: Strong communication skills for effective interaction with both internal and external clients.
- Critical Incident Management: Experience in managing critical incidents and ensuring smooth resolution processes.
Who is this for
pPerfect for individuals with a strong background in IT, particularly those familiar with mainframe and distributed systems. Ideal candidates have experience working in technical support or operations roles.
Why This Job is a Good Opportunity
ulliOpportunity to work on complex systems and improve their efficiency, leading to significant impact within the organization.liPotential for career growth in IT with opportunities to advance into more senior roles focused on system performance optimization.liChallenging role that offers a chance to develop technical skills and knowledge across multiple software platforms.liCollaborative environment where you will work closely with various teams, enhancing your ability to handle complex projects.liContinuous learning through involvement in service improvement processes and adopting new technologies and tools.
Interview Preparation Tips
- Review the job description thoroughly and identify key skills mentioned. Prepare examples from your past experiences that demonstrate these skills.
- Familiarize yourself with mainframe and distributed systems, as well as relevant software tools such as CA, BMC, or IBM products.
- Prioritize communication skills; prepare to discuss specific instances where you successfully communicated technical issues to non-technical stakeholders.
- Be ready to explain your problem-solving approach and how you handle critical incidents in a fast-paced environment.
- Discuss how you have implemented changes or improvements in previous roles, focusing on the outcomes of these actions.
Career Growth in This Role
pIn this role, you can expect to see significant career growth opportunities within IT. As you gain experience and demonstrate your skills, there may be chances to move into more senior positions focusing on system performance optimization or leadership roles that involve managing teams.pContinuous learning is key in this field, as technologies and methodologies evolve rapidly. Engaging with service improvement processes will enhance your skill set, preparing you for advanced certifications and higher-level responsibilities.pWith dedication and a proactive attitude towards professional development, you can transition into specialized areas such as IT management or consulting, where your expertise in system performance analysis can be leveraged to drive business value.
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Skills
Frequently Asked Questions
What kind of software packages will I be developing?You will develop and administer packages for analyzing system and batch performance to ensure optimal processing efficiency.
How much experience do you prefer in candidates?We prefer candidates with a Bachelor's degree, IT or Business related study, and 1 year of relevant experience.
What kind of operational support is required during conversions?You will assist in the administration of automation products, applications, and business processes during conversion/deconversion activities.
