Highlights
Detail-oriented, customer-focused, opportunity to enhance billing efficiency through automation tools, competitive pay, flexible work schedule.
Description
Job Summary
pElastic, a leader in AI-driven search and security solutions, is seeking a detail-oriented Billing Operations Specialist to join our team. This role involves verifying invoices, resolving discrepancies, and enhancing the efficiency of billing processes. You will collaborate with cross-functional teams to ensure accurate and timely invoicing for our customers.
Responsibilities
- Verify the accuracy of sales orders prior to processing invoices.
- Address any discrepancies with customers and coordinate with other departments to address billing issues.
- Upload invoices into various portals to ensure proficient operations.
- Test automation tools to improve and streamline billing operations.
- Collaborate with team members to design and implement process enhancements that boost efficiency.
- Manage billing case inquiries and actively track their resolution progress. Analyze case data to identify patterns and recommend improvements.
Required Skills
- Bachelor's degree in Finance or Accounting
- 2+ years of experience in billing operations
- SFDC or NetSuite proficiency preferred
- Advanced Excel skills including VLOOKUP, pivot tables
- Experience with case management systems
Required Skills Explained
- Bachelor's degree in Finance, Accounting, or a related field
- 2+ years with billing operations and invoice processing systems
- Experience with SFDC and NetSuite is beneficial
- Proficiency in MS Excel or Google Spreadsheet, including VLOOKUP and pivot tables for data analysis
- Comfort using case management systems to track and resolve customer disputes
- Excellent communication skills, both verbal and written, with a keen attention to detail
- Problem-solving abilities to handle various billing issues efficiently
Who is this for
pThis role suits detail-oriented individuals who enjoy working with numbers and have a strong customer focus. Ideal candidates are comfortable collaborating across departments to ensure efficient billing processes.
Why This Job is a Good Opportunity
ulliJoin a dynamic team where your work directly impacts the success of Elastic's customers.liWork in an inclusive environment that values diversity and different perspectives.
liEnjoy flexible working arrangements, including remote options for many roles.liBenefit from a comprehensive package of competitive pay, health coverage, and generous leave policies.
Interview Preparation Tips
- Review the job description carefully to understand the key responsibilities and requirements.
- Prepare examples that demonstrate your experience with invoice processing and dispute resolution.
- Showcase your proficiency in MS Excel or Google Sheets by working on a sample project.
- Pull up case studies of how you have improved processes or resolved billing issues in previous roles.
Career Growth in This Role
pWith experience in billing operations, you can progress to more complex roles such as billing manager or operations analyst. The skills honed in this position, like data analysis and process improvement, are highly valued in many industries. Additionally, the exposure to technology platforms like SFDC and NetSuite opens doors for further learning and specialization.pAs your career develops, you may have opportunities to take on leadership roles within billing teams or even move into broader financial management positions at Elastic. The company's commitment to innovation and customer satisfaction makes it an ideal environment for professional growth.
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Skills
Frequently Asked Questions
What experience is required for this role?Candidates should have a bachelor's degree in Finance or Accounting and at least 2 years of experience in billing operations.
Is remote working an option?Yes, the position is remote-friendly. Elastic supports flexible work schedules for many roles.
What benefits are available to employees?Benefits include health coverage, generous vacation days, parental leave, and opportunities for financial donations and volunteer projects.
