Highlights
Mid-level position, remote-friendly, strong customer service skills, diverse team environment.
Description
Job Summary
pThe Data Support Specialist I at DealerOn is a mid-level technical support role focused on the accurate and efficient management of client inventory data. This position involves handling complex inventory configurations, troubleshooting data issues, and providing comprehensive support to both clients and internal teams.
Responsibilities
- Assist with the on-boarding and maintenance of all client inventory data.
- Manage assigned casework with meticulous attention to detail.
- Demonstrate proficiency in data analysis and core systems processes.
- Configure and troubleshoot inventory data syndication via FTP and API protocols.
- Investigate and rectify data anomalies using DQL debugging techniques.
Required Skills
- Data Analysis
- Technical Support
- DQL Proficiency
- Inventory Management
- Customer Service
Required Skills Explained
- Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification.
- Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner.
- 1+ years of technical support delivery experience.
- Ability to think critically and contribute to the ongoing improvement of DealerOn’s products and processes.
- Ability to quickly respond to changing department priorities and manage unexpected demands in a timely manner.
- Previous knowledge and experience working with a database (SQL).
- Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.
- Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla.
- Working knowledge with the Agile methodology and ticket management systems such as JIRA.
Who is this for
pThis role is ideal for individuals with a background in technical support or data management who possess strong analytical skills and are comfortable working with complex systems. Candidates should have experience in a fast-paced environment and be detail-oriented.
Why This Job is a Good Opportunity
ulliPotential for remote work based out of Rockville, MD, offering flexibility and a good work-life balance.liOpportunity to be part of a growing company recognized on the Inc. 5000 list of fastest-growing companies.liExposure to cutting-edge automotive industry technology and processes that can enhance your professional skills.liPotential for mentorship opportunities with experienced professionals, aiding in skill development.liCompetitive salary and benefits package aligned with the company’s growth trajectory.
Interview Preparation Tips
- Review DealerOn's services and products to understand their unique value proposition.
- Prepare examples of your past experience handling complex inventory configurations or technical support cases in a fast-paced environment.
- Be ready to discuss specific skills such as database management, Salesforce Service Cloud proficiency, and knowledge of CMS systems like WordPress or Drupal.
- Research the company’s mission and values to demonstrate how they align with your career goals.
- Prioritize questions about team dynamics and departmental structure to understand the support culture at DealerOn.
Career Growth in This Role
pThe Data Support Specialist I role offers a path for career advancement within DealerOn. With experience, you may have opportunities to take on more complex projects or leadership roles, such as team management. The company values employee contributions and supports professional development through ongoing training programs and mentoring initiatives.pGiven the focus on technical support and data accuracy, roles in product development, customer service leadership, or even moving into a management position may be possible avenues for growth.
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Skills
Frequently Asked Questions
What is the role of a Data Support Specialist I?The Data Support Specialist I assists with on-boarding, accuracy, and maintenance of client inventory, executes casework, and troubleshoots complex data issues.
Is this position remote or in-office?This is a remote mid-level position based out of DealerOn’s Headquarters office in Rockville, MD.
What kind of skills are required for this role?Required skills include data analysis, technical support proficiency, DQL proficiency, inventory management, and customer service.
