Highlights
Ensure seamless data exchange between organizations, resolve issues quickly, collaborate effectively, and maintain high-quality documentation.
Description
Job Summary
pThe EDI Support Specialist will be responsible for ensuring the smooth and accurate exchange of data between our organization and customers. This role involves monitoring and supporting daily operations, troubleshooting EDI transaction failures, and collaborating with cross-functional teams to resolve production issues efficiently.
Responsibilities
- Monitor and support daily EDI production operations
- Investigate and resolve EDI transaction failures within SLA
- Perform SQL queries for data validation, troubleshooting, and analysis
- Monitor application alerts and production queues
- Collaborate with development teams for root cause analysis and permanent fixes
- Communicate effectively with customers regarding incidents and resolutions
Required Skills
- Data Analysis
- SQL Querying
- Cross-Functional Collaboration
- Troubleshooting
- Customer Communication
Required Skills Explained
{'html': '
- Strong troubleshooting and analytical skills to resolve EDI transaction failures.
- Adept at performing SQL queries for data validation, analysis, and troubleshooting.
- Proficient in monitoring application alerts and production queues.
- Excellent communication skills for liaising with customers regarding incidents and resolutions.
- Cross-functional collaboration abilities to work with development teams on root cause analysis.
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Who is this for
pThis role is perfect for individuals with a background in customer support and technical analysis. Ideal candidates should be proactive, detail-oriented, and capable of working well under pressure.
Why This Job is a Good Opportunity
{'html': 'ulliWork directly with enterprise integration technologies, offering hands-on experience in real-world applications.liA chance to make a direct impact on customer success and business operations efficiency.liDiverse work environment with opportunities for cross-functional collaboration and learning new skills.liCompetitive salary and benefits package aligned with industry standards.liGrowth potential within the organization, aligning personal career goals with company objectives.'}
Interview Preparation Tips
{'html': '
- Review common EDI transaction failures and SQL query examples to prepare for technical questions.
- PRACTICE explaining complex issues in a clear and concise manner, as this is crucial for customer communication.
- Study the company’s Core Values to understand how they align with your personal values and fit within their culture.
- Prepare an example of a time when you successfully resolved a production issue under tight deadlines.
- Be ready to discuss your experience in related technologies, such as SQL and customer support roles.
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Career Growth in This Role
{'html': 'pThe role of EDI Support Specialist offers numerous opportunities for career growth. You can move into more advanced technical positions focusing on software development or project management within the integration technology field. Additionally, with experience, you may transition to a leadership role overseeing multiple teams and projects. The continuous learning environment fosters skill enhancement in areas like data analytics, customer relationship management (CRM), and IT security.pMoreover, as you gain expertise, there are possibilities for international assignments or consulting roles where your knowledge can be applied on a broader scale. Continuous personal development through certifications and training programs will further enhance your marketability and career prospects within the industry.'}
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Skills
Frequently Asked Questions
What qualifications are required for this position?A bachelor's degree and 1 to 3 years of experience in customer support roles and related technologies.
Is the role on a rotational shift schedule?Yes, the role requires working on a rotational shift basis (24/7).
What are the key responsibilities of an EDI Support Specialist?Monitor daily operations, troubleshoot transaction failures, perform SQL queries, and communicate effectively with customers.
