Highlights
Global support organization, 24/7 environment, opportunity for career growth.
Description
Job Summary
pWe are seeking a Software Support Engineer to join our global support organization. As part of the team, you will provide first-line technical and functional support for Esko software solutions, ensuring customer issues are resolved or escalated effectively.
Responsibilities
- Act as the primary point of contact for customers with issues.
- Gather accurate information to understand reported problems and perform initial troubleshooting.
- Resolve common issues using documentation and standard procedures.
- Escalate complex cases to Level-2 teams with thorough analysis.
Required Skills
- Strong problem-solving skills
- Calm and methodical approach to troubleshooting
- Excellent communication skills
- Familiarity with web applications
- Aptitude for learning new technologies quickly
Required Skills Explained
- Strong problem-solving skills and ability to learn quickly.
- Analytical mindset with a calm and methodical approach to troubleshooting.
- Experience handling technical issues with customers and/or internal stakeholders.
Who is this for
pThis role is ideal for candidates who enjoy problem-solving, have a passion for technology, and are committed to providing excellent customer service. Experience in IT support or software application support is preferred.
Why This Job is a Good Opportunity
ulliOpportunity to work in a global environment, interacting with diverse teams across the world.liProven track record of solving complex challenges, contributing to essential technology solutions that impact society.liDiverse and inclusive culture that values different perspectives and continuous improvement.liPotential for career growth within a dynamic and innovative organization.
Interview Preparation Tips
- Practice common technical interview questions related to software support and troubleshooting.
- Prepare examples of how you have handled tense or challenging customer situations in the past.
- Familiarize yourself with Esko's software solutions and products.
- Review the company's values and culture to align your responses during the interview process.
Career Growth in This Role
pThe role of a Software Support Engineer provides opportunities for professional development through structured support environments, training sessions, and rotational shifts. It allows individuals to build technical expertise while working closely with team members from various backgrounds, enhancing both personal and professional growth. Over time, there are opportunities to move into more complex roles such as Level 2 or even managerial positions within the support organization.pThe global nature of the position also opens up avenues for international assignments and experiences, further enriching one's career journey with Esko and Veralto.
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Skills
Frequently Asked Questions
What is the work schedule like?You will work in a 24/7 support environment with shifts from 03:30 AM to 12:00 PM, 12:00 PM to 09:00 PM, and 06:30 PM to 03:30 AM (next day). Weekend work is also required.
What technical skills are preferred?Experience with web applications and a background in IT support or software application support will be advantageous.
Is remote work an option?Yes, we offer a hybrid model of working from the office and at home based on team planning.
