Highlights
Competitive compensation, professional development opportunities, comprehensive health coverage.
Description
Job Summary
pJoin Arrise Solutions India Pvt. Ltd., a leader in iGaming and Betting industry, as a Technical Support Engineer. Your role will involve resolving customer technical issues, providing RCA (Root Cause Analysis), and collaborating with multiple teams to maintain high standards of service.
Responsibilities
- Resolve complex technical issues and troubleshoot unexpected behaviors.
- Document investigations and create known error documents.
- Support continuous improvement by analyzing alternatives and technologies.
- Maintain a professional demeanor while handling customer queries globally.
- Debug Java-based applications and provide quality knowledge articles.
Required Skills
- Java Development
- Database Query Writing
- Debugging & Troubleshooting
- J2EE Programming
- Splunk or Kibana Experience
Required Skills Explained
- Proven working experience in Java development.
- Experience in supporting services using back-end technologies.
- Knowledge on writing Database queries.
- Excellent programming skills using Java/J2EE, XML/JSON, XSL, JMS, RESTful web services.
- Excellent debugging and troubleshooting skills.
- Strong investigation skills using tools like Kibana or Splunk and Grafana.
- Excellent written and verbal communication skills.
- 2+ years of experience with enterprise software application support. Experience in writing quality Knowledge articles.
- Experience with analyzing the back-office reports.
- Experience in pattern analysis and identifying the product improvement areas.
Who is this for
pThis role is ideal for individuals with strong technical skills, excellent communication abilities, and a passion for resolving complex issues. Ideal candidates have previous experience in enterprise-grade software support.
Why This Job is a Good Opportunity
ulliPotential for professional growth within a dynamic team.liOpportunities to work on mission-critical applications in a leading content provider to the iGaming and Betting Industry.liChance to collaborate with close and supportive colleagues who share a commitment to quality service and product improvement.liCompetitive compensation based on experience, offering financial security.liComprehensive health coverage ensuring physical and mental well-being.
Interview Preparation Tips
- Highlight your experience in Java development, especially with back-end technologies.
- Prepare examples of successful problem-solving using tools like Kibana or Splunk for troubleshooting complex technical environments.
- Practice explaining technical concepts and solutions in clear, concise language to demonstrate strong communication skills.
- Discuss past experiences in writing quality Knowledge articles that could benefit the company's internal documentation processes.
Career Growth in This Role
pThe role of Technical Support Engineer at Arrise Solutions India Pvt. Ltd. offers numerous opportunities for career advancement, particularly within a fast-paced and innovative environment. The successful candidate can expect to grow their expertise in Java development and enterprise-grade application support, enhancing their skills over time.pThere are also opportunities to move into more specialized roles such as Senior Technical Support Engineer or even transitioning towards product improvement analysis with the gained experience. Regular involvement in service improvements and continuous research on new technologies ensures staying updated with industry trends, which is beneficial for long-term career growth.
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Skills
Frequently Asked Questions
What is the nature of work at Arrise Solutions?Arrise Solutions specializes in providing innovative content solutions to the iGaming and Betting industry.
Do I need experience in writing quality knowledge articles?Yes, having experience in writing quality knowledge articles is a key requirement for this role.
What kind of support will be provided during shifts?Arrise Solutions provides comprehensive training and support to ensure smooth shift work.
