Highlights
Accelerate customer innovation, enhance support excellence, and contribute to the evolution of customer support methodologies.
Description
Job Summary
pJoin Synopsys, a leader in chip design, verification, and IP integration, to deliver high-level technical support for the Ansys Optics and Photonics product family. This role focuses on responsiveness, accuracy, and customer satisfaction while leveraging advanced simulation techniques and AI-based platforms.
Responsibilities
- Provide responsive and accurate technical support to customers and channel partners.
- Utilize AI tools like Innovation Space and AnsysGPT for effective solution delivery.
- Adhere to established support processes to ensure high-quality customer service.
- Develop deep expertise in simulation areas relevant to customer applications.
- Submit product improvement suggestions, file defect reports, and verify fixes.
- Document knowledge to improve team effectiveness and customer outcomes.
Required Skills
- Photonics and optical physics knowledge
- Simulation techniques and engineering principles
- Ansys software experience
- Python scripting proficiency
- Strong communication skills
Required Skills Explained
- Bachelor's degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field; MS preferred.
- Solid understanding of photonics and optical physics, or closely related engineering fundamentals.
- Solid grounding in simulation techniques and engineering principles, with exposure to optics/photonics software and customer support or application-oriented problem solving.
- Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM software is preferred.
- Knowledge of Python scripting; knowledge of machine learning basics is advantageous.
- Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines.
- Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly.
- Ability to travel domestically up to 10% of the time.
Who is this for
pThis role suits individuals with a passion for cutting-edge technology, problem-solving expertise, and a drive to empower innovation across industries. Ideal candidates are analytical thinkers with a keen interest in simulation, engineering software, and AI.
Why This Job is a Good Opportunity
ulliOpportunity to work on cutting-edge technology that drives innovation across various industries.liCollaborate with some of the industry's sharpest minds and contribute to continuous technological advancements.liDiverse and dynamic work environment where agility and adaptability are key.liPotential for career growth in a supportive and forward-thinking organization focused on customer satisfaction and product improvement.liAccess to advanced AI tools like AnsysGPT to enhance your problem-solving skills.liWork with cross-functional teams and contribute to strategic initiatives that shape the future of simulation and AI technologies.
Interview Preparation Tips
- Review the required skills list and understand how they apply to this role.
- Familiarize yourself with Ansys software and related engineering tools, especially Ansys Optics and Photonics.
- PRACTICE explaining complex technical concepts clearly in both written and verbal communication.
- Prepare examples of how you have successfully managed multiple projects and met deadlines.
- Research Synopsys' mission and the impact of their technology on various industries.
- Understand the role's focus on customer satisfaction and be prepared to discuss relevant experiences.
Career Growth in This Role
pThis position offers a pathway for career advancement within Ansys, part of Synopsys. With a strong foundation in technical support and an opportunity to develop deep expertise in simulation areas, you can progress into more specialized roles or leadership positions focused on product development, customer success, or strategic initiatives.pThe team's focus on innovation and continuous improvement creates opportunities for you to expand your skill set and contribute to the evolution of customer support methodologies. As you gain experience, you may have the chance to mentor others, lead projects, and drive product enhancements that directly impact customer satisfaction and company growth.
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Skills
Frequently Asked Questions
What is the expected travel requirement?Travel domestically up to 10% of the time.
Is there a preferred educational background?A Bachelor’s degree in Physics, Optics, Photonics, or related field; MS preferred.
What kind of customer support experience is required?Solid grounding in simulation techniques and engineering principles with exposure to optics/photonics software.
