Highlights
Remote work, flexible schedule, comprehensive training, industry-leading technology
Description
Job Summary
pJoin the dynamic team at Automation Anywhere as a Trainee - Associate Technical Support Engineer. This role is ideal for those with a passion for technology and automation, focusing on L1 tech support in a remote work environment. You will provide first-line technical support to users across various platforms and assist in troubleshooting issues efficiently.
Responsibilities
- Respond to user queries and resolve basic technical issues through phone, email, or chat
- Utilize knowledge base and documentation to troubleshoot API-related problems
- Automate routine tasks using scripting languages like Python, JavaScript, and Bash
- Evaluate and report on system performance for continuous improvement
Required Skills
- REST APIs troubleshooting
- Scripting with Python/JavaScript/Bash
- Security standards (OAuth, SAML, SSO)
- Cloud computing platforms (AWS/Azure)
- Generative AI and Prompt Engineering
Required Skills Explained
- Understanding of REST APIs and troubleshooting API-related issues.
- Proficiency in scripting languages such as Python, JavaScript, or Bash for automating tasks and processes.
- Familiarity with security standards including OAuth, SAML, and SSO practices.
- Excellent problem-solving skills to address technical challenges effectively.
- Familiarity with cloud computing platforms like AWS or Azure for managing resources and services.
- Knowledge of Generative AI and Prompt Engineering, which are crucial for creating and refining AI-driven solutions.
Who is this for
pThis role suits recent graduates or those with a bachelor's degree in Computer Science, Information Technology, or a related field. Strong problem-solving skills and excellent communication are key.
Why This Job is a Good Opportunity
ulliGain valuable experience in tech support L1, working with cutting-edge automation technologies from a market leader.liOpportunity to learn from industry experts and contribute to innovative projects that are reshaping the future of work.liRemote work flexibility with options for Bangalore or Hyderabad locations.liCompetitive stipend and a structured one-year training period designed to build your technical skills.
Interview Preparation Tips
- Practice explaining complex technical concepts in simple terms, as you will need to communicate effectively with both technical and non-technical team members.
- Prepare examples of how you have used scripting languages or cloud computing platforms in past projects.
- Research Automation Anywhere's products and their impact on the industry to showcase your interest and knowledge during interviews.
Career Growth in This Role
pAs a Trainee - Associate Technical Support Engineer, you will start gaining hands-on experience with automation technologies. With time, you can move up to more advanced roles such as Technical Support Specialist or continue specializing in areas like cloud computing, security standards, or AI development. The company offers continuous learning and growth opportunities, making this role a stepping stone towards a successful career in tech support and beyond.
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Skills
Frequently Asked Questions
Is this position remote?Yes, the role is fully remote, allowing flexibility from Bangalore or Hyderabad.
What kind of training will I receive?You'll receive comprehensive training on Automation Anywhere's processes and technologies to excel in your role.
Is there a stipend provided?Yes, the stipend for this position is 40k per month.
