Highlights
Support global teams, work on innovative projects, and contribute to the growth of a global brand.
Description
Job Summary
pWe are seeking a Google Workspace Admin to join our Information Technology team. In this role, you will manage collaboration platforms and ensure their reliability while providing high-quality application support.
Responsibilities
- Provide high-quality application support ensuring adherence to SLAs
- Manage incidents and service requests through ITSM tools
- Troubleshoot low to medium complexity issues across collaboration platforms
- Analyze business impact of incidents
- Support and maintain collaboration tools including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira
- Perform user administration, access management, and system configurations
- Communicate clearly with users and stakeholders on incidents, updates, and resolutions
- Maintain accurate support documentation and knowledge base articles
Required Skills
- Google Workspace Administration
- End-User Support
- ServiceNow Experience
- Change Management
- Problem Solving
Required Skills Explained
- Hands-on experience as a Google Workspace Administrator
- Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira or similar platforms
- Experience in end-user support across multiple technologies in a global environment
- Familiarity with ServiceNow or equivalent IT Service Management tools
- Understanding of change management, release management, and software development lifecycle
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
- Strong customer service mindset with the ability to manage stakeholders effectively
Who is this for
pThis role is ideal for candidates with hands-on experience in Google Workspace administration and end-user support across multiple technologies. A background in collaboration tools, IT service management, and strong communication skills are a must.
Why This Job is a Good Opportunity
ulliTo work for an international brand known for innovation in watches, jewelry, and leather goods.liOpportunity to collaborate with global teams and contribute to technology that impacts users worldwide.liTo support the reliability and performance of cutting-edge collaboration tools used by thousands of employees.liPotential for professional growth within a values-driven company that fosters inclusivity and teamwork.liCompetitive benefits package, learning opportunities, and employee product discounts.
Interview Preparation Tips
- Review Google Workspace administration best practices and common troubleshooting scenarios.
- Prepare examples of how you have managed end-user support in a fast-paced, global environment.
- Be ready to discuss your experience with ServiceNow or similar IT Service Management tools.
- Showcase your ability to communicate technical concepts clearly to non-technical stakeholders.
- Incorporate questions about Fossil Group’s values and technology ecosystem into your preparation.
Career Growth in This Role
pAs a Google Workspace Admin at Fossil Group, you will have the opportunity to grow your expertise in collaboration tools administration. The role offers a platform to enhance your problem-solving skills and deepen your understanding of IT service management practices. With experience in supporting global users, you can build a strong foundation for advancing into more specialized roles or leadership positions within the Information Technology department.pFossil Group’s commitment to continuous improvement and innovation presents exciting opportunities for professional development. The hybrid work model also allows flexibility, which is beneficial for career progression by offering different working environments.
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Skills
Frequently Asked Questions
What experience is required for this role?Candidates should have at least 1-3 years of experience in Google Workspace Administration, end-user support, and familiarity with collaboration tools like WordPress, ClickUp, DocuSign, QuickBase, Jira.
Will there be opportunities for learning and development?Yes, Fossil Group offers comprehensive training programs to help you grow in your role and advance your career.
What is the work schedule like?This position offers flexible working arrangements including hybrid work options where applicable.
