Highlights
Bridging the gap between Service Desk and Platform Engineers, triaging issues, and improving processes.
Description
Job Summary
pA Platform Engineering Analyst at StoneX Group serves as Level 2 support, bridging the gap between Service Desk and Platform Engineers. This role involves triaging issues, documenting solutions, and improving processes to ensure seamless operations.
Responsibilities
- Triage, investigate, and troubleshoot issues escalated from Service Desk
- Escalate complex problems with defined context and strong documentation
- Clearly communicate issues, progress, and resolutions to users and technical teams
- Test applications following major releases using existing test cases
- Document solutions, learnings, and common issues for future support
- Use AI to streamline workflows and enhance service delivery
Required Skills
- ServiceNow administration and support
- Data querying (JQL)
- Azure DevOps or Git experience
- Strong communication skills
- Problem-solving ability
Required Skills Explained
- Problem-solving ability to identify and resolve issues efficiently.
- Strong communication skills to articulate issues, progress, and resolutions clearly.
- Documentation skills to maintain detailed records of solutions and common issues encountered.
- Basic understanding of IT Service Management tools like ServiceNow for incident management and ticketing.
- Experience with Work Management tools such as Jira and Confluence for issue tracking and project management.
- Familiarity with Observability tools like Datadog to monitor system performance and troubleshoot issues in real-time.
Who is this for
pThis role is ideal for those with 0-2 years of experience, including internships or entry-level roles. You should enjoy troubleshooting and have a passion for problem-solving in a corporate environment.
Why This Job is a Good Opportunity
ulliCareer growth within a large, international company with multiple business segments offering diverse opportunities for advancement.liOpportunity to work on cutting-edge technologies and contribute to the continuous improvement of internal processes.liCollaboration across different time zones provides exposure to global perspectives and enhances teamwork skills.liPotential to develop a deep understanding of complex systems and processes through hands-on experience.
Interview Preparation Tips
- Review the key responsibilities listed in the job description and prepare examples from your previous experiences that demonstrate relevant skills.
- Familiarize yourself with the tools mentioned, especially ServiceNow, Jira, Confluence, and Datadog. Practice using these tools if possible.
- Practice your communication and problem-solving skills through mock scenarios or by working on small projects related to IT support.
- Prepare questions about the company culture, team dynamics, and career progression within the organization.
Career Growth in This Role
pThe role of a Platform Engineering Analyst offers numerous opportunities for growth. Starting as Level 2 support, you can transition into more specialized roles such as senior platform engineer or move towards management positions overseeing broader technical teams. StoneX Group values initiative and continuous learning, making it an ideal environment to build your career in IT engineering and support.pAdditionally, the diverse work arrangements, including in-office days and remote working options, provide flexibility that can help you balance your professional and personal life while advancing in your career.
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Skills
Frequently Asked Questions
What experience is required for this role?This position requires 0-2 years of experience in application or system support.
Is prior experience with all listed tools necessary?No, but you should be able to administer and support other similar tools effectively.
How many days a week is the role based on-site?The role requires 4 days per week of in-office work, primarily from Monday to Thursday.
