Highlights
24x7 support, hands-on experience, opportunity to grow in technology
Description
Job Summary
pThis role involves monitoring IT infrastructure, identifying and tracking alerts, performing troubleshooting, and participating in incident management. Ideal for those with a passion for technology and problem-solving in a fast-paced environment.
Responsibilities
- Monitor IT infrastructure (servers, network, applications, cloud) using tools
- Identify, log, and track alerts/incidents in real time
- Perform initial troubleshooting and escalate issues as per procedures
- Support Major Incident Management coordination activities
- Maintain accurate ticket updates in ServiceNow or relevant tools
- Assist in daily health checks and operational reporting
- Follow ITIL processes (Incident, Problem, Change Management)
- Participate in shift-based operations (24x7 support environment)
Required Skills
- Networking fundamentals
- Server management
- IT infrastructure monitoring
- Analytical thinking
- Problem-solving
Required Skills Explained
- Basic understanding of networking, servers, or IT infrastructure
- Strong analytical and problem-solving skills
- Good communication and coordination abilities
- Willingness to learn and work in a 24x7 operations environment
Who is this for
pThis position is suitable for recent graduates or individuals with a keen interest in IT and a desire to work in a dynamic environment. Ideal candidates will have excellent communication skills and be willing to learn new technologies.
Why This Job is a Good Opportunity
ulliPotential for rapid skill development due to exposure to various IT infrastructure components.liOpportunity to work in a diverse and fast-paced industry with global presence.liCompetitive salary package and benefits offered by Johnson Controls.liChances to collaborate with cross-functional teams and support groups, enhancing teamwork skills.
Interview Preparation Tips
- Review basic networking concepts and IT infrastructure components.
- PRACTICE common troubleshooting scenarios and problem-solving exercises.
- BECOME familiar with ServiceNow or similar IT ticketing systems.
- PREPARE examples of your communication skills, especially in a technical context.
Career Growth in This Role
pAs an IT Analyst/Graduate Trainee Engineer at Johnson Controls, you can expect to grow both technically and professionally. Initially focusing on monitoring and troubleshooting tasks, there is potential for advancing into more complex roles such as Senior IT Analyst or even a technical leadership position over time.pThe company’s commitment to sustainability and innovation opens doors to specialized roles in green technologies or emerging fields like cloud computing and cybersecurity. Additionally, the opportunity to work across different industries provides a broad skill set that can be leveraged for career progression within Johnson Controls or at other tech-driven organizations.
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Skills
Frequently Asked Questions
What qualifications are required for this role?A basic understanding of networking, servers, or IT infrastructure is preferred along with strong analytical skills.
Is this a full-time position?Yes, the position involves shift-based operations in a 24x7 support environment.
What kind of training will be provided?Johnson Controls provides comprehensive onboarding and continuous learning opportunities to help you develop your skills.
